|Samsung Note7 Debacle Nears its End; Cause Explained and Preventive Measures Taken|
After being submerged in hot water for months, Samsung has finally stepped out with an explanation as to why the Galaxy Note7 exploded, along with a list of corrective actions to prevent it from happening again, during a press conference held in Seoul, South Korea.
Joined by executives from UL, Exponent, and TUV Rheinland, DJ Koh, the President of Samsung Electronics’ Mobile Communications Business, explained the various aspects of the Galaxy Note7 incident.
According to Samsung, the root of the problem boils down to faulty battery design and manufacturing issue. The upper right corner of the first battery has a design flaw that could cause a short circuit, while the second battery used for replacement units has a welding defect that could lead to fire. Some were even missing insulation tape. These have been discovered after several months of in-depth investigations.
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Sajeev Jesudas, President of UL’s Consumer Business Unit, Kevin White, Ph.D, Exponent’s Principal Scientist, and Holger Kunz, Executive Vice President of TUV Rheinland AG’s Products have discussed the findings of the investigations.
Based on what Samsung learned from the investigation, the company has taken preventive measures to respond to the incident, including:
- Multi-layer safety measures
- 8-Point Battery Safety Check
- A Battery Advisory Group of external advisers, academic, and research experts formed to ensure battery safety and innovation
On behalf of Samsung, Koh admitted to the mistake, taking full responsibility for the failure to identify and verify the issues prior to the launch of the Note7.