Zoho Shakes Up Commerce Industry with Groundbreaking Omni-Channel Platform

Clarke Velasco
Business software development company Zoho recently unveiled its new, comprehensive commerce platform dubbed Commerce Plus, which leverages Zoho's customer experience, finance, analytics, and intelligence software.

Zoho Shakes Up Commerce Industry with Groundbreaking Omni-Channel Platform
Zoho Shakes Up Commerce Industry with Groundbreaking Omni-Channel Platform

For businesses looking to set up an online store, Commerce Plus offers quick and easy ways to construct an online presence. By offering built-in templates, the platform allows users to quickly digitize their commerce business with minimal effort.

The platform also allows users to sell across channels. Businesses can sell online through their own e-commerce store, third-party marketplaces, brick-and-mortar storefronts, or other channels.

Furthermore, it helps businesses maintain a single inventory of items sold across multiple channels. Whether a business sells though its online store or third-party marketplaces like Amazon, Ebay, or Etsy, Commerce Plus offers a unified inventory system.

Zoho also promises a personalized experience to every visitor by combining information across customer touch points. For example, Commerce Plus can tailor the commerce experience based on whether a visitor is new, returning, or high-valued.

See Also: Zoho One Offers Integrated Suite to Run an Entire Business

With customer information seamlessly flowing across multiple communication channels — email, chat, phone, and more - marketing, sales, and support representatives have a unified view and context of each customer and can deliver a consistent, cohesive experience.

With Commerce Plus, the customer experience doesn't end when an order has been placed. Order management, fulfillment tools, shipping, labels, notifications, inventory management, warehouse management, and more are included out-of-the-box with the Commerce Plus platform.

More than 40 global shipping providers are integrated in the system, enabling businesses to create shipping labels directly from the software. Items can be shipped from either a single location or multiple warehouses, making the process seamless.

All sales orders, purchases, expenses, and other transactions, including deposits to business bank accounts, are integrated with Zoho's world-class accounting system. This is a first-of-its-kind, comprehensive integration between an accounting system and a commerce system.

Commerce Plus is also smart and equipped with artificial intelligence. Zia, Ask Zia, Zia Voice, and Zia Search are all available throughout the platform

Through Zoho Flow, the company's integration platform, Commerce Plus enables seamless integration with third-party systems. Zoho Flow is pre-integrated with more than 200 applications. Businesses can hook Commerce Plus into any third-party system and during any transaction. For example, if a business wants to push customer data or order data into a third-party system whenever an order is placed, it can be done with the platform.

Commerce Plus can be licensed either as an entire platform or specifically for creating an online store. Pricing starts at USD20/month (around Php1,000) to get started with e-commerce. To license the entire Commerce Plus platform, it is $100/month (around Php5,200) plus USD30/employee (Php1,555) or USD75/user (Php3,888).

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