 |
| ePLDT launches cloud-based phone system service |
As they developed work-from-home settings during the onset of the epidemic, many firms suffered operational inefficiencies due to the unexpected requirement to develop technology that maximizes remote working arrangements. In addition, legacy and digital platforms have become primarily isolated due to the proliferation of business applications.
Users switching from one system to another wastes time and may result in customer dissatisfaction due to simple miscommunication arising from seemingly minor oversights such as unattended calls and queries or requests that are mishandled in organizations that take a siloed approach (those with disparate communication and collaboration systems).
In addition, such disconnected setups lack operational insights, which allow companies to collect relevant data that can be used to improve customer experience.
In collaboration with Microsoft and AudioCodes, ePLDT developed ePLDT Calling for Microsoft Teams. This modern enterprise voice solution combines both business communication and collaboration platforms to allow employees to seamlessly integrate calls into their workflow. The program aims to help businesses boost productivity to improve overall corporate outcomes while reducing costs, application overload, and employee fatigue.
Businesses can also get real-time call quality data to ensure smooth communication and customer satisfaction. Calls are also protected by Microsoft 365's built-in security and privacy.
Also Read: PLDT Enterprise Launches Smart Bro 5G for Businesses
ePLDT combined the collaborative capabilities of Microsoft Teams with the resilience and dependability of PLDT SIP connectivity and the ePLDT VITRO Data Center to create a hybrid telephonic and video conferencing system that facilitates real-time collaboration among employees, consumers, and other stakeholders. In addition, because of ePLDT's ICT competency and Microsoft 365 certifications, customers can be confident that this game-changing solution will be professionally integrated and supported, as well as continually examined and enhanced.
"Traditional telecommunication solutions had limited capabilities and were expensive and time-consuming to implement," says Nico Alcoseba, PLDT Enterprise's VP and Head of ICT Business. "ePLDT Calling for Microsoft Teams is the ideal solution for effective internal and external communication," he adds.
ePLDT Calling for Microsoft Teams also improves customer experience management across traditional and digital channels and aligns technological investments with each organization's business goals.
"At ePLDT, we strive to provide businesses with innovative solutions that enhance their operations. "When we design a new product, we keep our customers' needs in mind to ensure that it solves their problems or concerns," says Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups.
"Through ePLDT Calling for Microsoft Teams, we will help organizations to achieve maximum productivity and seamless collaboration among employees," he added.
To learn more about ePLDT Calling, go to https://www.epldt.com/cloud/epldt-calling-for-microsoft-teams/.
For more information about ePLDT's newest products, go to epldt.com.