ZigZag Philippines Launches Pioneering Managed SOC Services, Setting New Cybersecurity Benchmark in BPO Industry
ZigZag Philippines, a leading global talent solutions provider, has launched its groundbreaking Managed Security Operations Center (SOC) Services. This initiative sets a new cybersecurity standard in the business process outsourcing (BPO) sector and is the result of a six-month cybersecurity training program with Canada’s top cybersecurity consulting firm, Sterling Information Technologies Inc.. The launch also includes the full integration of Xcitium EDR into ZigZag's operations.
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| ZigZag Philippines; Pioneering Cybersecurity with Managed SOC Services in BPO Industry |
Chris Adebahr, CEO of ZigZag Global, emphasized the need for robust security, stating, "Our SOC is not just a service, but a security backbone for the BPO industry, built on battle-tested technology and next-generation talent trained by Sterling".
Redefining BPO Security Standards
ZigZag's Managed SOC Services offers three powerful features to defend against modern cyber threats:
24/7 Threat Monitoring: Performed by Cyber Defense+ certified analysts.
Xcitium EDR Integration: Features the unique ZeroDwell Containment™ technology.
Specialized Mitigation: Focuses on state-sponsored attacks and evolving threats in the APAC region.
"We've woven cybersecurity into our team's DNA," said Allen Adolfo, ZigZag Philippines' Head of Information Technology. The company's Workforce+Security framework integrates Sterling-certified cybersecurity practices at every level of service delivery.
Performance Validation
The new SOC team has already demonstrated its competence by neutralizing critical threats and achieving superior response times during the training phase.
94% Improvement in threat containment times compared to traditional AV tools.
Over 400 critical threats identified and resolved during simulated attacks.
Continuous monitoring ensures uninterrupted security coverage.
Neil Cesario, CISO of Sterling, praised ZigZag’s approach, noting, "They didn't just buy tools, they built expertise".
August 2025 Cybersecurity Initiatives & Importance for Enterprises
To support clients and the wider business community, ZigZag is offering several complimentary initiatives in August 2025. This includes a 14-Day Managed SOC Proof of Concept with full Xcitium EDR integration and NIST 2.0-Based Cybersecurity Risk Assessments for select clients.
The ASEAN Cyber Threat Report 2025 shows a 217% year-over-year increase in attacks on Philippine BPOs. In response, ZigZag developed a scalable SOC offering that includes:
The first BPO-owned SOC designed to secure both internal and client systems.
Compliance support for regulations like GDPR, HIPAA, and ISO.
A flexible Security-as-a-Service model for affordability at any scale.
For more details, visit www.zigzagoffshoring.com.