ASUS Philippines Launches Upgraded Warranty & Service Program
ASUS Philippines has officially upgraded its consumer peace-of-mind package with the introduction of the ASUS No. 1 Quality & Service Program. Going live just in time for the new academic year, the revised after-sales rollout aims to support students, digital creators, young professionals, and competitive gamers with expanded warranty terms, complimentary professional maintenance, and more flexible device return windows.
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The updated packages apply to all eligible consumer devices purchased and activated through authorized local retail stores.
Breakdown of the New Warranty and Coverage Terms
The updated coverage framework divides laptops, desktops, and handheld devices into clear protection tiers based on product lines:
The 3-Year Extended International & Local Tier
Owners buying top-tier flagship setups get a full three years of hardware protection:
- Eligible Series: ASUS ProArt, Zenbook, Vivobook S, Vivobook Flip, and ROG Gaming Laptops.
- Inclusions: Covers parts and labor costs globally across 90+ recognized countries and includes 100% component coverage for the integrated battery pack for the first year.
The 3-Year Dedicated Local Desktop Tier
Traditional desktop builds and integrated space-saving configurations secure long-term coverage within domestic service hubs:
- Eligible Series: ASUS Consumer Desktops, ROG Gaming Desktops, and ASUS All-in-One (AiO) PCs.
The 2-Year International & Local Tier
Mainstream performance systems and mobile gaming handheld devices maintain the brand's standard multi-year global warranty platform:
- Eligible Series: Vivobook, Vivobook Go, standard ASUS Series, ASUS Gaming, TUF Gaming laptops, and the ROG Ally gaming handheld line.
1-Year Local Accidental Damage Protection (LADP)
To secure portable investments against user errors, eligible laptops and handheld devices continue to bundle ASUS Perfect Warranty. This covers sudden customer-induced issues that standard manufacturer warranties typically reject—such as liquid spills, drops, and physical screen impacts—with up to 80% coverage on replacement parts.
See Also: ASUS Introduces the Secure, High-Capacity ExpertBook P3 G2 in the Philippines
Enhanced Service and Convenience Benefits
Beyond standard warranty extensions, the program introduces three core workflow benefits to maximize product longevity and reduce downtime:
- Up to 6X Complimentary Preventive Maintenance: Devices receive free professional cleaning and checkups up to six times during their warranty period to keep thermals and components optimized. Users can redeem up to two cleaning claims each year at participating local repair hubs.
- Extended 14-Day Replacement Policy: ASUS has doubled its standard product swap window from 7 days to 14 days, granting buyers more time to verify the hardware and report any Dead-on-Arrival (DOA) out-of-box defects.
- Local On-Site Support Upgrade: Flagship owners no longer need to carry heavy gear to physical locations. ProArt, Zenbook, Vivobook S, Vivobook Flip, and ROG laptop users are now eligible for door-to-door, on-site diagnostics and repair , joining the ongoing on-site support available for ASUS desktop and AiO users.
Important Terms & Local Availability
The upgraded terms apply strictly to eligible equipment purchased and activated in the Philippines.
- Exclusions: The coverage framework does not extend to the specialized ASUS Business commercial product family.
- Legacy Hardware: Devices purchased and activated prior to the official release date will remain on their original factory warranty terms.
For full system checkups or to view the complete model eligibility registry, users can visit the official ASUS Philippines Warranty Program Microsite.