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| Grab Intros GrabChat Photo-Sharing Feature |
Eyeing to improve its service, Grab came up with this feature to upgrade its driver-passenger communication. With this, the ride-hailing company is hopeful that it can help them reduce drivers’ booking cancellations.
The app now features a camera icon, which you have to tap to send a photo. However, in this version, only passengers can share photos to their drivers and not the other way around. Nevertheless, the company claimed that they plan to let drivers send photos to their passengers later this year.
To access this feature, both passengers and drivers should update their app to the latest version. If not, both of them won’t support the said service. Users simply have to tap the camera icon, then, the interface will shift to the device’s default camera app. Some Android devices will even let you access your Photo Gallery.
See Also: Grab Teams Up with UnionBank for an Easier Driver Disbursements
While the photos will be instantly removed once the booking is completed, Grab admitted that they will store these photos for safety reasons. They also mentioned that these photos can be used for investigation purposes in the event of harassment reports.
Meanwhile, the GrabChat photo-sharing feature is now available in the Philippines.
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