Converge ICT Solutions Inc. Impresses Ookla with Superior Network
Stephen Bye, President and CEO of Ookla, visited Converge ICT Solutions Inc., a top provider of fiber broadband. He was a guest at their offices. Converge was able to show a world leader their award-winning network capabilities during the visit.
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| Converge ICT Solutions Inc. Impresses Ookla with Superior Network |
Dennis and Grace Uy, two of Converge's co-founders, were very important in showing off the company's recent successes. There were many awards for the company in the Ookla Speedtest AwardsTM, which shows how well it has done as a young and new ICT player.
Dennis Anthony Uy, CEO and co-founder of Converge, said, "We are thrilled to welcome Mr. Bye at this important point in our journey." "Our team's relentless efforts and commitment have resulted in sweeping victories in categories such as Fastest Internet Service Provider, Best Internet Gaming Experience, Best Internet Video Experience, and Top-Rated Internet in the Philippines."
Grace Uy, President and Co-Founder of Converge, said, "These awards show how well our overall strategy is working." Advanced network technology isn't the only thing that has helped us succeed; great customer service, smooth network operations, and strong teamwork have also been very important.
Converge Posts 5% Revenue Growth and 22% Surge in Net Income in 2023
During his visit, Mr. Bye learned about the latest network improvements made by Converge, such as how the Network Intelligence Automation Platform (NIAP) uses AI technology to run networks. This new way of doing things has greatly improved network metrics and performance, which is why Converge was recognized at the Asian Telecom Awards.
Stephen Bye, President and CEO of Ziff Davis company Ookla, praised Converge's work. The Speedtest Awards recognize cars that are very fast and work very well. Converge has gained a lot of praise for their unwavering dedication to providing their customers with the best network experiences possible.
The Philippines' biggest fiber-to-the-home network is run by Converge. It will have over 7.9 million ports by the end of 2023. The company uses ten times faster 10GPON technology than the average one gigabit, which is very cutting edge.
Chief Operations Officer at Converge, Jesus C. Romero, said, "We chose the better XGS-PON version of 10GPON, which gives us equal upload and download speeds." This is very important for current apps that need more upload than download speed. Aside from that, we are also teaching our users about 5GHz Wi-Fi. We work together to ensure that our customers get the most out of their internet connections.
Customer service at Converge is also committed to new ideas. Chief Commercial Officer Benjamin Azada talked about ongoing improvements, like better call answer rates and shorter average handle times in the fourth quarter of 2023. "We put customer service at the center of what we do." The Filipino people have noticed that we are always improving in this area, as shown by the major awards we got from Ookla that were requested by customers.
Please go to www.convergeict.com to learn more about Converge ICT Solutions Inc.