Concentrix Corporation, a Global Tech Titan, Debuts iX Hero™ in the Philippines: A Revolutionary AI Tool for Workforce Empowerment and Job Creation
Concentrix Corporation, a global leader in technology and services and the largest private employer in the Philippines, has just unveiled its latest innovation: iX Hero™. This advanced, AI-powered application is designed to work alongside human agents, revolutionizing the delivery of customer experience.
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| Concentrix Debuts iX Hero; A Revolutionary AI Tool to Supercharge Workforce and Create Jobs |
The launch event saw top Concentrix executives, including Ryan Peterson, Chief Product Officer, and Amit Jagga, EVP and Chief Business Officer for Concentrix Philippines. DICT Assistant Secretary Migui Planas also attended, highlighting the partnership's goal to make technology accessible for all Filipinos. The event featured a live demo of iX Hero and other AI-driven products from the Concentrix Intelligent Experience (iX) suite.
Turbocharging Performance with iX Hero
iX Hero is built to boost advisor performance with a suite of powerful AI features, all on a single, user-friendly platform.
- Automatic conversation transcription: Instantly transcribes calls.
- Knowledge apps: Provides immediate answers to customer questions.
- Noise cancellation & speech harmonization: Enhances communication clarity.
- Transaction summaries: Creates a summary of each interaction.
- Real-time coaching: Offers instant tips to improve performance.
Ryan Peterson, Chief Product Officer at Concentrix, explained that iX Hero is the result of decades of experience in AI and automation. "We understand the role of AI in enhancing human potential," he said.
See Also: Concentrix Expands Further with Significant Move to Arthaland's Cebu Exchange
More Than a Performance Tool: A Job Enabler
iX Hero is not just about efficiency; it's also about creating opportunities. The app's Harmony feature fine-tunes speech patterns, helping job applicants pass crucial language skills tests—a key part of the recruitment process. This feature has already been successfully piloted in Concentrix Philippines, helping applicants overcome language barriers.
Amit Jagga, EVP and Chief Business Officer, Concentrix Philippines, emphasized, "The Harmony feature in iX Hero exemplifies how AI can foster employment and inclusivity. iX Hero is not just a product; it's our commitment to use AI for the greater good."
Impressive Results & Recognition
iX Hero is already delivering significant results:
- 20% efficiency gains
- 22% reduction in average call handling times
- 13.5% increase in customer satisfaction
- 30% improvement in communication skills
The product has been recognized with the TMC Generative AI Product of the Year Award, adding to the over 20 global industry awards received by Concentrix's iX Product Suite.
For more information, visit the company's website at https://www.concentrix.com/ix-hero/ to meet iX Hero.